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VAT exemption

VAT is a tax that consumers and companies pay when purchasing services or goods in the European Union. The standard rate for VAT in the UK is currently 20%.

If the item being purchased is for use by a single individual who is chronically sick or disabled, and the item itself is eligible to be sold under the VAT exemption rules, then it is possible to purchase these goods without paying VAT.

To make it simple when purchasing from us please complete the declaration form in the checkout process. Please include the name of the individual the item is being purchased for together with their medical condition.

If you would like to check the VAT regulations, details can be found by clicking here to visit HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People

Please note that VAT exemption eligibility does not cover those who are frail/elderly who are otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT zero-rating. Please also note that there are severe penalties, under the VAT laws in the UK, for any person who makes a false declaration or who evades VAT.

Not all products are eligible for VAT exemption. Products which are eligible are clearly indicated and can only be sold VAT free if the above criteria are met. Products are only eligible for VAT exemption if the manufacturer has confirmation from HMRC that they are satisfied that the original design was for the sole use of people who are chronically sick or disabled.

If you have any queries, please check with your local Customs & Excise VAT office who will be able to advise on eligibility - to find your local office please click here.