We can accept most items back as returns (within 30 days), however special ordered items, made to order items and any personal use products (such as, but not limited to, toilet seats, bottom wipers, cups, glasses, straws, cutlery etc) cannot be accepted back as a return.

If you do wish to return an item please include the care home name and order number in the package so that we can tie up the return to your order.

Please note that you are responsible for the cost of returning items to us and also arranging the return.

Any items returned outside of 30 days from the date of receipt will be subject to a 15% restocking fee which will be deducted from the final refund.

If payment was made by debit or credit card or by PayPal, the refund will be made against the same method. 

The returns address is:

Care Home Superstore, The Mill, Gertrude Street, Nelson BB9 8RS.