Terms & Conditions
'Care Home Superstore' is a trading name of Specialist Mobility Limited.
This website is produced and maintained by 'Care Home Superstore', the seller processing all orders for products ordered via the website.
Your use of this website signals acceptance of these terms and conditions. 'Care Home Superstore' may update these terms and conditions at any point, so please revisit this section on your subsequent visits.
The products and services displayed on this website are only available to those living in mainland UK (United Kingdom - England, Wales, Scotland) and are only available to be purchased by those over the age of 18.
Reference to products and services on this website is for information purposes only. On any mobile phones/associated products specific applications and features will be dependent on SIM card and network compatibility.
All product measurements, weights and user weight guides are approximate only. They are presented for guidance only, should not be relied on in terms of accuracy and we cannot be held responsible for any inaccuracies. All metric to imperial conversions are approximate.
Many of the items (such as furniture) are made to order and are therefore not returnable. Furthermore some items, such as many furniture products which are made to order, are subject to several weeks leadtime from date of order to delivery. We will contact you by email and/or phone if you place an order for such an item.
All materials on this website (including logos, other graphics, all images, text/copy, keywords, meta and alt tags, all content as well as the general look and feel), are protected by copyright under national law. The trademarks and corporate logos displayed on this website are all subject to the trademark, IP (intellectual property) and other rights of Specialist Mobility Ltd, its content providers and suppliers. No permission is given to any other person, company or body to use any of the content without firstly receiving express written from Specialist Mobility Limited.
If you forward a written review of any product or service we may publish the same on the website. By forwarding such reviews you have given consent to Specialist Mobility Ltd freedom to use this information however it feels appropriate on the website at no monetary or other compensation to you.
The content on this website may include technical inaccuracies or typographical errors. Specialist Mobility Ltd reserves the right to revise and update content regularly and without notice. Every effort is made on an ongoing basis to ensure that the information contained herein/hereon is as accurate as possible.
This website contains links to other websites which we believe may be of interest to our visitors. We take no responsibility whatsoever for the content, opinions, advice or information provided on these third party websites. Links do not constitute any legal affiliation between Specialist Mobility Ltd and the third party site.
Links to the website are not allowed without the express consent of Specialist Mobility Ltd.
Without limiting the foregoing, copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited.
Protection of information
Any transmission over the internet is never completely confidential or totally secure. You understand that any message you send using this website has the potential to be read or intercepted by others. Please do not provide your login details (including user name and password) to anyone.
You are entirely responsible for any consequences arising from your use of this website. Your use of this website is at your own risk.
Neither Specialist Mobility Ltd nor those companies or individuals who helped to create, produce, deliver, and/or maintain this website are responsible for any damages that may result from your use of the same. This includes direct, incidental, consequential, indirect, or punitive damages and legal fees arising from your access to, or use of, the website.
With regards the content on this website Specialist Mobility Ltd makes no representation or warranty of any kind whatsoever (1) for the accuracy, merchantability, fitness for a particular purpose, or non- infringement of any content, product or service published on or available through this website. (2) That the server used to make the website available on the world wide web is free of viruses or other components that may infect, harm, or cause damage to your computer equipment or any other property when you access, browse, download from or otherwise use this website.
Specialist Mobility Ltd shall not be liable for any consequential, direct, incidental, indirect, punitive, special damages and/or any loss of profits related to (a) the use of or performance of the website or information available on the website, (b) any inability to use the website, and/or (c) errors or omissions in the content and functions of the website.
All orders received by us through this website are subject to acceptance by us and subject to availability. If the item/s ordered are unavailable we will contact you by email or phone (if you have supplied us with your contact number) and you will have the option to either wait until the item is available or to cancel your order.
All prices shown on our website are shown inclusive of value added tax (VAT), unless otherwise shown, at the prevailing rate. We reserve the right to change prices without prior notice.
The information supplied by you when placing any order, must be accurate and true. You agree not to impersonate any other person, company or body or to use a false name.
You may cancel any product and/or service within 14 days of receipt subject to any item/s being returned in their original, unused condition and in original packaging.
Products are sold with a guarantee as provided by the manufacturer and as detailed in any literature supplied with the product. Any terms and conditions relating to the product guarantee will be detailed in the literature. This guarantee will not apply to any product which has been modified or altered in any way; has been subject to misuse; is not properly stored, used or maintained; has been damaged by using accessories not recommended by the manufacturer; and has been damaged through normal wear and tear.
Any order made by you will be treated as an 'offer to purchase' from us, a contract between us only being formed when we have accepted the order and despatched the relevant product/s to you. We reserve the right to refuse any order at any time and without providing a reason.
Cancellation and Returns
If you are purchasing products as a private individual, you have the right to cancel any contract within 14 days of receipt by you (as long as the product you ordered isn't a made to order/special order/non-returnable item). The products must be returned in an unused condition and with the packaging complete and intact. You many not cancel any services once we/any relevant third party provider have started to provide the same to you.
If you do wish to cancel any order please notify us immediately by phone to our customer services department on 0115 824 44 80, or in writing to Customer Services, Care Home Superstore, Lomeshaye Business Village, Turner Road, Nelson BB9 7DR. You must then return the item/s to us with immediate effect and at your own cost, in an unused condition and with the packaging complete and intact to Care Home Superstore, Lomeshaye Business Village, Turner Road, Nelson BB9 7DR.
Once we have received the returned product/s in an unused condition, with complete packaging, we will then arrange for a refund of the cost of the order to be made either by sending you a cheque or by refunding the credit card you originally made the payment with. This will be made within 14 days of receipt of the return of the product/s. If the order was placed on a credit account the account will be issued with a credit note.
If you cancel a contract and return the products stating that the product/s are faulty, and subsequently it is deemed that the products are not indeed faulty, or if the products are returned in an opened state which means we are unable to resale the item, then no refund will be provided and the product/s will be returned to you. We reserve the right to charge for packing and despatch of such items.
We can take payment for product/s via our website, on the phone and through the post. You can pay by Mastercard, Visa or Maestro. You can also pay by bank transfer and by cheque. If you have an approved credit account with us, orders can be placed on account. We will not despatch any product/s ordered by you until the funds have cleared in our bank account or the order has been approved to be processed on account. It is your responsibility to ensure that any payment method (credit card account/bank account) is yours and you are eligible to use the same.
Occasionally the credit card issuer/bank may wish to undertake validation checks on purchases. We reserve the right to share the information relating to your order with any third parties making such validation checks.
If your payment provider refused to authorise a payment to us, we will inform you as quickly as possible. If we are unable to contact you, for any reason, we will immediately cancel your order.
We will make delivery of any product/s ordered by you using the Royal Mail, Parcelforce or other courier, depending on the size of the item.
The majority of our deliveries require a signature at the point of delivery. Please ensure that someone is available to take delivery and provide a signature. If no one is available then a card may be left asking you to contact your local Royal Mail or courier’s office to arrange collection. It is your responsibility to arrange this collection directly in liaison with the delivery provider as appropriate.
If the item you order is returned to us due to non-delivery (usually where the item is too big to go through the letterbox and there is no one in to accept the delivery, a card is left but then no attempt to collect the item from the courier's local office is made), we will contact you accordingly. If you require a second delivery to be made then an additional postage/courier charge will be made to cover the second delivery. If, at this point you request a refund, the refund will be for the goods only and will not include the cost of the delivery costs as these will already have been incurred by us.
If you wish to contact us you can call our Customer Services team on 0115 824 4480. Alternatively email firstname.lastname@example.org or write to Customer Services, Care Home Superstore, Lomeshaye Business Village, Turner Road, Nelson BB9 7DR.
Online dispute resolution
As required by EU legislation, the following is a link to the Online Dispute Resolution service:click here
>To the fullest extent permitted by law, we disclaim all representations, terms, conditions and warranties (including those relating to satisfactory quality, merchantability, fitness for a particular purpose, title and non-infringement) relating to any products and services provided by us to you pursuant to these Terms and Conditions.
These Terms and Conditions will not affect any statutory rights which you may have under any Act of UK Parliament and any rights which cannot be excluded by law and/or by agreement.